MEET THE TEAM.
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The management team is headed up by the two directors, Natalie and Dave who are actively involved in all aspects of NTT. Working with them are members of the Senior Management Team who head up Operations, Client Services, the Technical Department and Finance.
Making sure that the delivery of our campaigns run smoothly is a complex task, and we have a great team here who run our planning, recruitment, training, coaching, quality assurance and performance management. And of course, at the core of this, are the girls and guys on the phone.
The Client Services team essentially looks after our clients’ needs and liaises with other departments to get the campaigns set up and running smoothly. This is from the initial campaign design and creative content, right through to final analysis and recommendations. Each charity is assigned their own Client Relationship Manager who is the main point of contact.
These guys make sure that the systems are in place for everyone else to do their jobs. Our calling platform, IT systems, reporting tools, data imports and exports as well as fulfilment are all done by our technical team. And making sure that the data gets back to the client in the right format is critical!
Fundraiser: Our fundraisers are the beating heart of our operation. They’re an eclectic, passionate and dedicated bunch and, simply put, we wouldn’t be able to raise the millions that we do every year without them. Putting yourself into every call you make, explaining, justifying, educating and inspiring can only be achieved by passionate fundraising. The responsibility of a fundraiser is to reflect the true the story of those who cannot do it themselves.
The Client Relationship Managers are the face of NTT and the ‘go-to’ for our clients. They are always on hand to give feed-back about what’s working well for our fundraisers and what needs improving. They put structures in place to make sure that the campaign meets its targets and that NTT reflect the ‘brand’ of the charity to all members of the public. Communications between the CRM and client are normally daily so you’ll soon get to know them well!
The Technical Account Manager liaises with the charity’s data teams and is responsible for the day to day technical administration of campaigns. Our clients need to know what information the fundraisers have captured in the call, so our TAM is really the unsung hero of fundraising as without accurate data no donations can be made.