COVID 19 Update

During the current crisis our charity partners, their causes, and their beneficiaries are not going anywhere, and neither are we. Due to social distancing we have moved to home working and continue to provide all our services as before.

NTT has been at the heart of fundraising for over 30 years and over this time we have learnt to expect the unexpected. In response to Covid 19 we have been able to take all necessary measures to ensure that we can continue to provide the support and services that our clients rely on. So no matter what help you might want from the NTT family, we're certain we can provide it. If you have any questions, please do get in touch.

Close

MEET THE TEAM.

Click on a role below to learn more >

Management
Management

The management team is headed up by the two directors, Natalie and Dave who are actively involved in all aspects of NTT. Working with them are members of the Senior Management Team who head up Operations, Client Services, the Technical Department and Finance.

Operations
Operations

Making sure that the delivery of our campaigns run smoothly is a complex task, and we have a great team here who run our planning, recruitment, training, coaching, quality assurance and performance management. And of course, at the core of this, are the girls and guys on the phone.

Client Services
Client Services

The Client Services team essentially looks after our clients’ needs and liaises with other departments to get the campaigns set up and running smoothly. This is from the initial campaign design and creative content, right through to final analysis and recommendations. Each charity is assigned their own Client Relationship Manager who is the main point of contact.

Technical Team
Technical Team

These guys make sure that the systems are in place for everyone else to do their jobs. Our calling platform, IT systems, reporting tools, data imports and exports as well as fulfilment are all done by our technical team. And making sure that the data gets back to the client in the right format is critical!

Fundraiser
Fundraiser

Fundraiser: Our fundraisers are the beating heart of our operation. They’re an eclectic, passionate and dedicated bunch and, simply put, we wouldn’t be able to raise the millions that we do every year without them. Putting yourself into every call you make, explaining, justifying, educating and inspiring can only be achieved by passionate fundraising. The responsibility of a fundraiser is to reflect the true the story of those who cannot do it themselves.

Client Relationship Manager
Client Relationship Manager

The Client Relationship Managers are the face of NTT and the ‘go-to’ for our clients. They are always on hand to give feed-back about what’s working well for our fundraisers and what needs improving. They put structures in place to make sure that the campaign meets its targets and that NTT reflect the ‘brand’ of the charity to all members of the public. Communications between the CRM and client are normally daily so you’ll soon get to know them well!

Technical Account Manager
Technical Account Manager

The Technical Account Manager liaises with the charity’s data teams and is responsible for the day to day technical administration of campaigns. Our clients need to know what information the fundraisers have captured in the call, so our TAM is really the unsung hero of fundraising as without accurate data no donations can be made.