NTT’s Procedure for Complaints
At NTT we aim to make every conversation that we have a positive one. However if you are unhappy for any reason, please feel free to contact us and we will deal with your complaint as follows:
I Would like to be removed from calling
If you have received a call and would like to request your contact number be removed from the current telephone campaign list then please email:
donotcall@nttfundraising.co.uk
Your record will be removed within 24 hours.
I would like to raise a complaint about the call
In order for complaints to be dealt with quickly and efficiently please send an email to the following email address:
complaints@nttfundraising.co.uk
Please include information to help us identify you and the call, so as a minimum we require your name and telephone number and the date the call was made.
Within 2 working hours of the complaint being lodged, a member of the team will confirm receipt of the complaint and begin an investigation. Once the investigation is complete we will assess the situation and take appropriate action. The outcome of the investigation along with the action taken will be reported back to you within 3 working days.
All complaints are logged together and analysis is undertaken on a monthly basis to ensure complaint rates are within acceptable levels.
If you would like to speak to someone about your experience, please call 0117 314 3630 and ask for a member of the Client Services team.