How we do it

Each client has a single point of contact through their Account Manager, who will run the campaign from start to finish. They will liaise with all our internal departments to ensure that everything runs smoothly throughout the campaign to deliver the best possible ROIs.

The Account Management team can offer as much or as little strategic advise as required, both in terms of individual campaigns as well as broader fundraising and communication strategies.

Wherever possible we like to work with our charity clients in a strategic manner, inputting into your strategy through our expertise and knowledge of effective campaigns - in both donor development and acquisition of new donors.

We have a 72 seat call centre which consistently delivers high performance telephone fundraising campaigns.

Our fundraiser to leadership ratio of only 5 to 1 means we always have a resource pool of skilled trainers on hand to ensure our calls are consistently in tandem with the needs of the continually evolving charity marketplace.

Our recent acquisition of blanket call recording software and the introduction of a dedicated Quality Assurance department enables us to practice totally accountable personal development schemes with each of our fundraisers. We're confident this leaves us head and shoulders above our competitors with respect to call quality and will always ensure we maintain our extraordinarily low complaints ratio.

Our creative and copywriting team have over 10 years experience in formulating the most inspiring script materials for campaigns of every size. Great attention is paid to delivering a precise message with the correct tone for each particular audience. Communicating our client's visions and objectives accurately is of upmost importance, and our team will offer their skills from the inception of a campaign through to the analysis of final results.

We have a flexible reporting system. Bespoke reports can be produced by our data and administration team to meet your exact requirements. All results will be fed back to you as required (daily / weekly / end of campaign) in the form of a statistical report, with commentary by your Account Manager. In addition we will feed back qualitative information gathered from our fundraisers.

NTT offers a fulfilment facility where all mail is sent out within 24 hours. We have the capacity to fulfil by white mail or email, depending on your requirements.