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NTT are contstantly striving to acheive new and exciting innovations in fundraising.  Keep up to date with all the NTT news!

£5.6 million! In 2007 NTT raised £5.6 million for our charity partners

01 May 2013

 

Last month we had a day of wearing crazy wigs to raise money for Great Ormond Street Hospital Children's Charity. The whole team were fantastic sports and had a good laugh posing for the cameras!

 

keywords: charity, wig

20 March 2013

March 2013 see's NTT as a company turning 25. We celebrated in style with team nights out, fancy dress days and loads of competitions and prizes for staff at work.

After all the fun we had - we think birthday's should be more often than just once a year!

keywords: birthday

18 February 2013

 

This autumn civilsociety.co.uk and NTT Fundraising decided to find out more about how charities are using the telephone in their fundraising and stewardship. Is it just about upgrading that monthly direct debit?

 

Here’s what we had to say;

“It’s is not surprising to see that when it comes to decisions regarding telephone fundraising, return on investment is the key consideration; high conversions are essential, as are competitive prices in these testing times.

 

Although creative input, training and monitoring are ranked lower in the survey results, we find that many of our charity partners consider these elements to be vital. Indeed it is hard to separate them from financial concerns. Every conversation with a donor is important, every relationship can be strengthened, and therefore every message must be accurate, inclusive, welcoming and inspiring. Only then will a return be met, both in the short term and the long term.

 

However both creativity and reporting were overshadowed by the importance placed on limiting or eradicating public complaints. Donors are the lifeblood of charities and they must be treated with care, they must be listened to and their opinions, and therefore their decisions, must be treated with respect. A focus on training, monitoring and recording the calls will protect the brand and ensure accurate messaging when speaking to both new and existing donors, lessening the risks of complaints being generated.” 

 

To read the full article please click here.

 

keywords: Civil Society

10 January 2013

We’ve been busy over Christmas and New Year. Like most organisations we had a stab at tidying the offices and getting everything ready for the New Year. But along the way, we also set up our very own blog.

The Quite Marvellous Illuminated Fundraising Chronicle contains Curious Tales from a Telephone Fundraising Agency and can be found at http://nttfundraising.wordpress.com/ so please feel free to take a look.

So far we’ve written about everything from donor fatigue to The Lorax by Dr. Seuss! So if you have a moment please use the box on the blog’s front page to subscribe and receive email updates on each new post.

keywords: blog

10 December 2012

Thursday, 6th December, Anni and Natalie went to London to get in the festive spirit. They went to Unicef's Annual Carol Concert hosted by David Bull - The Executive Director!

The Joyful Company of Singers - one of Europe's leading chamber choirs were there to sing a selection of festive songs and keep everyone entertained.

All in all it was a lovely evening and we would like to thank Unicef UK for a lovely show and wish them all the best for the New Year!

keywords: Christmas, Unicef, Singing

05 December 2012

Staff here at NTT spent last month growing and grooming fancy moustaches to raise funds and awareness for male health and testicular cancer. And they look mighty fine if we do say so ourselves!

A massive thank you and well done to all staff who joined in - you are all fantastic sports! 

keywords: Movember, men, cancer, fundraising

18 October 2012

Last night NTT Fundraising appeared on BBC Points West in an piece discussing youth unemployment.  Although employment is decreasing, long term unemployed in Bristol has increased, and NTT is one of the few employers in Bristol who will take on young people with little experience as our training programme will teach them all the skills - they just need to bring passion and enthusiam!

keywords: BBC news youth

01 October 2012

Emma Carlton has fundraised with NTT now for a number of years, raising hundreds of thousands of pounds for brilliant charities. Emma will go down in NTT history books for her achievements and hard work, especially after changing the lives of so many communities by recruiting over 200 new sponsors for World Vision.

Good luck with your new baby, Emma!

keywords: children, farewell, achievements

19 September 2012

Staff at NTT recently enjoyed baking (and eating) cakes and biscuits as part of our fundraise in aid of Bristol based charity Above and Beyond. This fantastic cause helps train nurses, improve hospital environment and equipment and also funds medical research. After a lot of baking and a lot of eating, NTT donated over £65 to the local organisation.

keywords: bake, cake, medical

25 August 2012

In memory of our much loved and respected colleague, Pete Austin, NTT had its very own talent show. We had a lot of fun, did a lot of silly things and raised a lot of money for a fantastic cause.

If there are two things that NTT does well, it's fundraising and partying. So upon receiving  the sad and unexpected news regarding the loss of one of our close friends, we decided to combine our talents and give him a farewell he'd be proud of.

In memory of Pete, we put on a superb showcase of all our weird and wonderful talents from art to singing and raised well over £700 for our dear friends favourite charity, the Forever Faye Art Foundation.

keywords: fundraiser, art, talent

06 July 2012

NTT were exhibiting this year at the Institute of Fundraising National Convention in London. Our sweet shop themed stand attracted a lot of attention and went down a treat!

As the biggest fundraising event in Europe and with over 2,200 attendee's, we were not short of people to talk to. It was a fantastic opportunity to have a catch up with some familiar faces too. We went to some inspiring talks by people of varying levels within the sector and it was a chance for the whole team to explore a bit more of the fundraising industry. Other than that, fantastic food, a good laugh- overall, an amazing experience.

keywords: IOF, convention, conference

19 June 2012

NTT took to the wild seas to raise money for charity. This statement is a slight exaggeration...We took to the safety of Bristol Harbour and under the careful watch of Bristol Breakfast Rotary Club.

June was a wet month overall and the one day it didn't rain, we were falling out of boats and splashing each other in aid of Young Bristol, our local youth charity. It's just a shame our rowing skills aren't as good as our fundraising. (We came 30th out of 30...a very proud last place) Amidst the BBQ, the sunshine and the fancy dress we managed to raise over £600 for this fantastic cause and had a great deal of fun doing so.

keywords: boat, race, local, fundraiser

10 May 2012

NTT are very proud to have Jez and Terry representing us at World Vision's headquaters in Senegal. Today, they had the opportunity to visit a local school and meet the children who study there. It is lovely to see the work our fundraising has made possible and we are very fortunate to be part of it. Jez and Terry look like they are having a fantastic time and we are definately all very jealous!

We would also like to thank the staff at World Vision for giving us such a unique opportunity.

keywords: Senegal, trip, world vision

06 May 2012

World Vision are taking two very lucky members of staff on the once of a lifetime trip to view their work in Senegal. Whilst out there, they will get the chance to see what  amassive difference all their hard work has helped the charity achieve and also meet a few of the children we have inspired people to sponsor.

 

keywords: senegal, trip, world vision

30 September 2011

The NTT team took part in Macmillan's World's Biggest Coffee Morning - we raised around £100 and had a great time supporting an amazing cause.  Thanks to everyone who particpated :-)

keywords: Macmillan, Coffee Morning

09 August 2011

NTT has been appointed by local charity Bath Cats and Dogs Home to undertake their telemarketing campaigns. 

Working alongside local Bristol charities and talking to supporters in the local community is an important part of NTT's work. 

We also took part in the Bristol dragon race this year, supporting the Avon Riding for the Disabled charity and other local causes

keywords: local charity, bath cats and dogs,

01 April 2011

On Friday 1st April the staff at NTT had a fundraising day for British Red Cross to help raise money for Japan.  The day was fun packed and included face painting, cale sale, raffle, quiz and even our Operations director came tow ork in a dress!!

keywords: British Red Cross, Japan,

14 February 2011

This year we have already had two new members of staff join the Client services team.

One of our Senior Account Managers moved to London to satrt working with the British red Cross and so Dave Brown has joined our team - he comes with lots of telephone fundraising experience.

Kate Gardner is our new Business Development Manager and she will be working with the management to team to ensure NTT has a succesful 2011!!

keywords: account managers, 2011

05 January 2011

2010 was a record breaking year for NTT Fundraising, raising more money than ever before!!

We recruited 24,000 new regular givers to charity and raised in excess of £6 million for our charity partners.  We also expanded and can now have up to 100 calling seats and this increase capacity means we can increase the number of charities that we work with as well as offer a more flexible service.

keywords: 2010, new supporters, money raised

01 November 2010

We had a fund raiser for St Mungo's, wear everybody was asked to wear a hat to work.  We also had raffles, cake sales and games and NTT raised over £100 for this fantastic charity!

keywords: St Mungo's, wear a hat, fundraising day

09 September 2010

NTT fundraising has expanded, adding more seats and creating a better working environment for our fundraisiers.

We can now operate up to 100 calling seats and this gives us more flexibility for our clients and enables us to raise more money for charity.

We have also added a large break out area with pool table and sofa, as well as a new kitchen for the staff.  This investment in the staff facilities makes NTT an even better place to work!!

keywords: increased capacity, 100 seats, working environment

08 July 2010

The Institute of Fundraising award ceremony was held in London this last Monday and boy what a night to remember. NTT was up for best donor development award in conjunction with the Brooke for a fantastic deeply lapsed campaign that way surpassed all our expectations. We narrowly lost to a really innovative campaign from ActionAid. A great time was had by all, even the food was really tasty!

Thanks for all the hard work from our fundraisers and all the way up to senior management to make this a really great year so far for us and our charity partners.

Bring on the rest of 2010!

keywords: IoF, awards, institute, fundraising

08 March 2010

On 26th February NTT held a fundraising day for British Heart Foundation.  Everyone wore red and we had a cake sale, quiz, raffle and lots of great prizes to raise money for this worthwhile cause.

Thanks to everyone who organised it and who got involved!!!!

keywords: Wear Red Day, British Heart Foundation

27 January 2010

We knew that every member of NTT fundraising would make an extra effort in their role when news of the devastating earthquake in Haiti broke. Our charity partners ActionAid, Care International, World Vision and World Emergency Relief responded to the disaster immediately, and we in turn restructured our campaigns to both raise immediate funds and to generate long term support.

Our fundraisers also wanted to raise funds themselves in the office, and test their pitch and negotiation skills on their colleagues and managers, with all donations going to the DEC. They did us all proud by  organising a huge raffle and a thrilling, adrenaline pumping cake auction. Its great to want to help. Its great to eat cake. Its great that eating cake can help!

 

 

 

keywords: Haiti, DEC, emergency appeals

30 November 2009

NTT held a fundraising day for World Emeregency Relief.  We raised over £100 with fun games, including name the chicken, chicken raffle, chicken quiz, 'get laid' and find the egg.  The event highlight was 'russian omlette' - a variation on russian roulette but using hard and soft boiled eggs instead of bullets!!!

keywords: WER, chicken, egg, fundraising

07 October 2009

I am delighted to inform you that we have recently moved into bigger and better offices. It was definitely time to move on as 'homely' and 'lived in' were kind words to describe our previous surroundings.

 

The main reason behind this was to have a larger calling floor with increased capacity for both inbound and outbound campaigns. It also allows us to provide far greater technical support whilst increasing our ability to design and implement new media strategies.

 

We can now be found at the following address:

 

2nd Floor

The Pithay

All Saints Street

Bristol

BS1 2NB

 

It's just around the corner from our previous offices so still right in the centre of Bristol.

 

keywords: NTT, move, address

22 June 2009

We are incredibly proud of the fact that we have been recently awarded the ‘People Development Award’ for Southwest Contact Centres. The event was held on the 18th June 2009 and we beat strong competition which was dominated by commercial organisations.


The award was testament to the hard work that we have carried out over the past twelve months in revolutionising our approach to quality. This involved restructuring our coaching process and the roles within it and refining our training procedures to enable us to offer the high standard of service that you require.


Jez O’Neill, Operations Director at NTT Fundraising says “We are proud of our achievements in the past 12 months. We’re a young, dynamic and creative team with our people at the heart of every decision we make”.

keywords: award, NTT, SWCCA, People Development, 2009

21 May 2009

NTT and Oxfam have been shortlisted for the Institute of Fundraising 'Best Use of Telephone' award. This is for recruitment of Be Humankind supporters and the campaign exceeded it’s targets.

 

We have also been shortlisted in the South West Call Centre Awards for the 'People Development' category.At NTT we are proud of our staff and have been investing in their development.

keywords: Institute of Fundraising, awards

09 February 2009

In 2008 NTT recruited 23,000 new regular givers to charity.  This is a record for NTT and acquisition continues to be successful even through the recession.

NTT are constantly looking for new and innovative ways to recruit new donors and are acheiving excellent ROIs and volumes for many different clients 

keywords: acquisition, 2009

01 May 2008

The management of NTT has partnered up with TDGI (The Dialog Group International) and established a new Company called Committed 2 Communications Limited.  The shareholders of this new Company are David Clark - Managing Director, Natalie Bailey - Client Services Director,  Jez O’Neill - Operations Director,  Deborah Dardis (also a Director of TDGI Limited) and TDGI Limited.  The staff are all fully behind this change and very excited about the future.  We will still trade under the name of NTT Fundraising so its business as usual here.

keywords: Committed 2 Communications Limited

25 March 2008

At the end of March, 15 members of the NTT team took part in a 100 ft abseil in Gloucester for the Stroke Association. The team included some of the Senior Management team, Account Managers, Team Leaders and Fundraisers. 

Although it poured with rain it was a great afternoon and everyone completed the abseil, raising over £1,500 for the Stroke Association! 

keywords: NTT, Abseil, Stroke Association

17 March 2008

NTT celebrated our 20th Birthday on 17th March 2008.  This has been a fantastic milestone and highlights our vast experience in telephone fundraising.  Originally starting as part of ActionAid, the overseas development charity, NTT has developed and expanded to become one of the country's leading telephone fundraising agencies.

The next decade is going to see further developments in new media and viral communications, and integrated bespoke campaigns.  This is a clear and exciting vision for the future.

keywords: NTT, twenty, birthday

03 January 2008

NTT has developed greatly over recent months.  Some of the improvements include:

The introduction of a 'Graduation Bay' to increase the coaching and monitoring of new fundraisers.

A Quality Assurance department to ensure that every call made to a supporter is of a high standard and giving them accurate information in an interactive way.

Blanket call recording to give maximum assurance

and of course......a new website!!

keywords: NTT, improvements, quality

10 August 2007

We have recently expanded our call centre from 63 to 93 seats.  This not only increases our capacity but allows us to give more flexibility in our campaigns. 

 

keywords: NTT, capacity, expansion

20 July 2007

In July 2007 NTT appointed a new Managing Director, David Clark.  It was a busy year for Dave as his first baby was born just before he started, but luckily his lack of sleep did not affect his ability to fit in brilliantly with the team. 

Dave is looking to move NTT into an exciting new phase, with his focus on areas such as data security and maximising the analysis and reporting for clients.

Alongside Dave, Natalie Bailey is heading up the Client Services team and Jez O'Neill is the Operations Manager.  They will be maintaining NTT's culture, values and ethics, but also looking to continually improve quality and results.

New products and approaches are being introduced at NTT, with integrated telephone and new media campaigns to give clients a new service.  

keywords: Managing Director, Team,