All our news is sizzling

08 July 2010

The Institute of Fundraising award ceremony was held in London this last Monday and boy what a night to remember. NTT was up for best donor development award in conjunction with the Brooke for a fantastic deeply lapsed campaign that way surpassed all our expectations. We narrowly lost to a really innovative campaign from ActionAid. A great time was had by all, even the food was really tasty!

Thanks for all the hard work from our fundraisers and all the way up to senior management to make this a really great year so far for us and our charity partners.

Bring on the rest of 2010!

keywords: IoF, awards, institute, fundraising

22 June 2009

We are incredibly proud of the fact that we have been recently awarded the ‘People Development Award’ for Southwest Contact Centres. The event was held on the 18th June 2009 and we beat strong competition which was dominated by commercial organisations.

The award was testament to the hard work that we have carried out over the past twelve months in revolutionising our approach to quality. This involved restructuring our coaching process and the roles within it and refining our training procedures to enable us to offer the high standard of service that you require.

Jez O’Neill, Operations Director at NTT Fundraising says “We are proud of our achievements in the past 12 months. We’re a young, dynamic and creative team with our people at the heart of every decision we make”.

keywords: award, NTT, SWCCA, People Development, 2009

09 February 2009

In 2008 NTT recruited over 25,000 new regular givers to charity.  This is a record for NTT and acquisition continues to be successful even through the recession.

NTT are constantly looking for new and innovative ways to recruit new donors and are acheiving excellent ROIs and volumes for many different clients 

keywords: acquisition, 2009

01 May 2008

The management of NTT has partnered up with TDGI (The Dialog Group International) and established a new Company called Committed 2 Communications Limited.  The shareholders of this new Company are David Clark - Managing Director, Natalie Bailey - Client Services Director,  Jez O’Neill - Operations Director,  Deborah Dardis (also a Director of TDGI Limited) and TDGI Limited.  The staff are all fully behind this change and very excited about the future.  We will still trade under the name of NTT Fundraising so its business as usual here.

keywords: Committed 2 Communications Limited

17 March 2008

NTT celebrated our 20th Birthday on 17th March 2008.  This has been a fantastic milestone and highlights our vast experience in telephone fundraising.  Originally starting as part of ActionAid, the overseas development charity, NTT has developed and expanded to become one of the country's leading telephone fundraising agencies.

The next decade is going to see further developments in new media and viral communications, and integrated bespoke campaigns.  This is a clear and exciting vision for the future.

keywords: NTT, twenty, birthday

03 January 2008

NTT has developed greatly over recent months.  Some of the improvements include:

The introduction of a 'Graduation Bay' to increase the coaching and monitoring of new fundraisers.

A Quality Assurance department to ensure that every call made to a supporter is of a high standard and giving them accurate information in an interactive way.

Blanket call recording to give maximum assurance

and of course......a new website!!

keywords: NTT, improvements, quality

10 August 2007

We have recently expanded our call centre from 63 to 93 seats.  This not only increases our capacity but allows us to give more flexibility in our campaigns. 

keywords: NTT, capacity, expansion

20 July 2007

In July 2007 NTT appointed a new Managing Director, David Clark.  It was a busy year for Dave as his first baby was born just before he started, but luckily his lack of sleep did not affect his ability to fit in brilliantly with the team. 

Dave is looking to move NTT into an exciting new phase, with his focus on areas such as data security and maximising the analysis and reporting for clients.

Alongside Dave, Natalie Bailey is heading up the Client Services team and Jez O'Neill is the Operations Manager.  They will be maintaining NTT's culture, values and ethics, but also looking to continually improve quality and results.

New products and approaches are being introduced at NTT, with integrated telephone and new media campaigns to give clients a new service.  

keywords: Managing Director, Team,